Returns & Exchanges

Wine Pegs offers our customers a money back policy on returns if the product is unused, in its original packaging/skid, with complete parts and packing materials included. If conditions outlined here are met, we will be glad to provide an exchange or refund within thirty (30) days of original date of purchase. There is no refund or exchange on custom pieces (i.e. custom panels).

If you have mistakenly ordered the wrong product or have buyer’s remorse, you will be responsible for full return shipping costs along with a restock fee of twenty-five percent (25%) for returned product to the manufacturer within 30 days.

Please contact us for a Return Merchandise Authorization number and we will send you all the required documents not including shipping label to attach to your return shipment.

Any unauthorized Return Shipments without an RMA number will not be accepted and will be return to sender at their expense.

If products have been used or damaged, Wine Pegs reserves the right to deny refund.

Please contact us directly via phone at 02 9053 2592, or email us at info@winepegs.com.au should you have any questions and to confirm accuracy of your order.

Of course, if you receive the wrong product, if any damage occurred to the product during the shipping process, or if the product is defective, Wine Pegs will take full responsibility for return shipping costs.

Receiving Your Order 

Upon receipt of your order, please inspect the package for any visible damage. If any visible damage is present upon receipt of order, please note this on the courier’s waybill before accepting the product. When you open the package, document and photograph any damage to contents.

Do not throw away or lose any of the manufacturer’s packaging, as manufacturers receipt of all original packaging is necessary for refund should there be any problems.